Terms of Service

RecruiterLess is hiring software for Australian and New Zealand businesses. It helps a hiring manager run a hiring process end to end — including drafting job ads, scoring and ranking applicants, scheduling interviews, running candidate-approved reference checks, and preparing offers — with the assistance of artificial intelligence.

We may improve, change, add or remove features of the Service over time. We will not make changes that materially reduce the core functionality of a paid plan during a paid period without reasonable notice.

To use the Service you must create an account with accurate, current and complete information, and keep it up to date. Sign-in is by one-time link sent to your email address; you are responsible for keeping access to that email secure, and for activity that occurs under your account.

Your plan may include a set number of user seats. You are responsible for the conduct of everyone you allow to use your account. You must be at least 18 years old and capable of forming a binding contract to use the Service.

You agree that you will not, and will not permit anyone else to:

• use the Service for any unlawful purpose, or in breach of anti-discrimination, employment, privacy or other applicable law;
• use the Service to make hiring decisions that unlawfully discriminate against any person;
• upload or input personal information about any individual without the authority or consent needed to do so;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• scrape, copy, resell or commercially exploit the Service or its content except as expressly permitted;
• interfere with or disrupt the integrity or performance of the Service;
• create multiple accounts to circumvent plan limits or pricing (account allowances are applied per business).

The Service uses AI to assist hiring, including to extract information from CVs, score and rank candidates, summarise references, and draft hiring content.

The AI provides decision support only. It does not make hiring decisions. RecruiterLess does not hire, reject or shortlist any candidate automatically. You — through your hiring managers — make every consequential hiring decision, including who to interview, who to make an offer to, and who to hire. You are responsible for reviewing AI output before relying on it, and for ensuring your hiring decisions and processes comply with all applicable anti-discrimination and employment laws.

AI output may be incomplete, inaccurate, or affected by bias in source material. To the extent permitted by law, we do not warrant that AI output is accurate, complete, fair or fit for any particular purpose, and we are not responsible for hiring decisions made by you or for hiring outcomes.

Your data. As between you and us, you own the content and data you create or upload through the Service, including your roles, job content, and the candidate information you collect (“Customer Data”). You grant us a non-exclusive licence to host, process and use Customer Data as needed to provide and support the Service, and to meet our legal obligations.

Candidate data. Candidate personal information is handled in line with our Privacy Policy. You acknowledge that both you and we have privacy obligations in relation to candidates, and you agree to handle candidate information lawfully. We will, where reasonably required, enter into a separate data-processing arrangement with you covering candidate data.

Our intellectual property. We own all intellectual property rights in the Service, including the platform, software, models, prompts, designs and documentation. Nothing in these Terms transfers any of those rights to you. You may not copy, modify, reverse engineer or create derivative works from the Service.

Aggregated data. We may create and use aggregated and de-identified information derived from use of the Service to operate, secure and improve it. This information does not identify you or any individual.

Plans, allowances and prices are set out on our pricing page. The Starter plan is provided free of charge. Paid plans (such as Growth and Business) are billed in advance through our payment provider, and are priced on the number of role listings published in a period, with overage charges for listings published above the plan allowance, as described on the pricing page.

Prices are stated exclusive of GST unless otherwise indicated, and GST and other applicable taxes will be added where they apply. Except where the law requires otherwise, or where we expressly offer a guarantee or credit, fees are non-refundable. We may provide the Service, or particular features, free of charge for a pilot or evaluation; pilot or free use may be changed or withdrawn at our discretion.

Where the Service, or a feature, is provided to you free of charge — including the Starter plan and any pilot — it is provided on an “as is” basis, and the warranties, service commitments and liability position in these Terms apply to it with the limitations stated, to the maximum extent permitted by law.

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. We may carry out maintenance, and may suspend access where reasonably necessary for security, legal or operational reasons. We do not offer a contractual uptime guarantee.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded (“Non-Excludable Rights”).

To the maximum extent permitted by law, and subject to your Non-Excludable Rights:

• the Service is provided "as is" and "as available", and we exclude all warranties not expressly stated in these Terms;
• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, opportunity, data, or for hiring decisions or hiring outcomes; and
• our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the total fees you paid to us for the Service in the 12 months before the event giving rise to the liability — or, where you have paid no fees, to AUD $100.

Where we are liable for a failure to meet a consumer guarantee that cannot be excluded, our liability is limited, at our option and where permitted, to resupplying the affected service or paying the cost of having it resupplied.

To the extent permitted by law, you indemnify us against loss, liability, cost and expense we reasonably incur arising from your breach of these Terms, your unlawful or unauthorised use of the Service, your hiring decisions, or your breach of anti-discrimination, employment or privacy law.

These Terms apply for as long as you have an account or use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or on reasonable notice.

On termination, your right to use the Service ends. We will, for a reasonable period, allow you to export your Customer Data, after which we may delete it in line with our Privacy Policy and data-retention practices, unless we are required to retain it.

Each party may receive non-public information from the other in connection with the Service. Each party agrees to keep the other’s confidential information confidential and to use it only as needed in connection with the Service, except where disclosure is required by law.

We may update these Terms from time to time. The current version is always available on our website with the effective date shown. Where changes are significant we will take reasonable steps to notify you. Your continued use of the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria. If you use the Service in New Zealand, mandatory consumer protections under New Zealand law may also apply to you.

Questions about these Terms can be sent to hello@recruiterless.io, or to Tapper Advisory Pty Ltd, Melbourne, Victoria, Australia.